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--- articles:netgear_stora_ms200 [2010/06/25 10:34] – Updated to reflect latest experiences terry
+++ articles:netgear_stora_ms200 [2010/06/25 10:38] – Updated to reflect latest experiences terry
@@ Line 128: / Line 128: @@
 As stated above, this issue was never answered by Netgear, but I eventually found out through the forums, see below, that the Username is ComputersBackup (it seems to be case sensitive).  Now I can use the hidden area of the Stora, I am reasonably happy with it, notwithstanding the bad stuff.
 ==== General User Support ====
-The jury is still out on the direct support provided by Netgear to new users. I'll update this section when I finally get a satisfactory (or otherwise) response to my Support Query.  The initial response was very fast; I was told that it was being escalated within about 8 hours and the second escalation was about 26 hrs later.  It was escalated to engineering four days after that and that was four days ago (but with a weekend in between each escalation).
+The direct support provided by Netgear to new users seems to be worse than useless, see the previous Issue. The initial response was very fast; I was told that it was being escalated within about 8 hours and the second escalation was about 26 hrs later.  It was escalated to engineering four days after that and then the Issue was silently closed.  I only found out that they had closed it because I was asked to complete a survey about how well it had worked.  Needless to say, my survey response was less than complimentary.
 As far as FAQs and Forums are concerned, these are pretty much aligned to Windows Users.  There are a few threads about Linux in the Forums with a rough split between people who are appalled (appalled I say) that Netgear should advertise Linux compatibility without any software or support and those who say Linux users shouldn't need any support....  I think Linux users are quite good at helping each other, and there are a few useful threads in there.